Returns are only accepted within 30 days from the invoice date. The customer must contact us within that time period and request a return authorization by no more than 30 days from the date invoice. After we issue a return authorization and return instructions to the customer, the MobiScibe must be received by us within 14 days of the issuance date.
We do not accept returns without a valid authorization by us or any returns beyond the 30-day return period.
The customer is responsible for all return shipping costs. We are not responsible or liable for any returned items that are damaged or lost during transit to us, so it is best to purchase shipping insurance from the freight carrier and to use a delivery service that provides a package tracking number.
- Once received, all returns will be inspected to ensure it is in good, working condition before the refund is processed.
- If a returned MobiScribe is unused and sealed in the original package, we will issue a full refund.
- All opened/used MobiScribe's which pass our inspection will be subjected to a minimum 15% restocking.
- If the MobiScribe fails inspection due to damage excessive signs of usage, we will refuse the return request and ship the unit back to the customer.