常見問題

我怎樣才能取消我的訂單?

您可以直接發送電子郵件至 support@mobiscribe.com申請取消

你們的保修和退貨政策是什麼?

您可以訪問我們的條款和條件以獲取更多信息。

我在你們的常見問題解答中找不到我的問題的答案——我怎樣才能獲得支持?

您可以加入我們的Facebook 群組並在那裡發布您的問題,或者您可以發送電子郵件至support@mobiscribe.com 聯繫我們

如何在電腦上獲取筆記?

There are two ways, one is to keep the original .note format, the advantage of keeping the note format is users can backup .note file to computer, transfer it back to MobiScribe and still be able to do regular functionality like write and erase. The disadvantage of keeping the .note format is that the computer can not recognize the .note format.

Here are the steps to keep the original .note format on MobiScribe:

1. Click the ... button on the top-left next to the file name.
2. Click 'Backup' icon.
3. Keep 'Save file via' to Internal memory.
4. Remember the path like /storage/sdcard1/nNote/Note.png.

Connect MobiScribe to Computer
1. Select ENOTE drive.
2. Go to the path in previous step.
3. You will see the file you just saved.
The other way is to convert .note file to PDF or PNG. The advantage is that the computer recognize the format and read it. The disadvantage is you won't be able to erase/write just like origin .note format.

The other way is to convert .note file to PDF and PNG. The advantage is computer can recognize the format and read it. The disadvantage is you won't be able to erase/write just like origin note format.

Here are the steps to convert .note to PDF or PNG and transfer it to computer on MobiScribe:

1. Click the ... button on the top-left next to the file name.
2. Click 'Convert' icon.
3. Change 'Output format' to PNG or PDF.
4. Select 'Save file via' to Internal memory.
5. Remember the path like /storage/sdcard1/nNote/Note.png.

Connect MobiScribe to Computer

1. Select ENOTE drive.
2. Go to the path in previous step.
3. You will see the file you just saved.

By doing so, the computer will be able to recognize and read the format but the disadvantage of it is you will not be able to erase or write just like the original .note format

我可以將繪圖和頁面從 mobiscribe 發送到我的電腦嗎?

On MobiScribe:

1. Click the ... button on the top-left next to the file name
2. Click 'Convert' icon
3. Change 'Output format' to PNG or PDF
4. Select 'Save file via' to Internal memory
5. Remember the path like /storage/sdcard1/nNote/Note.png

Connect MobiScribe to Computer

1. Select ENOTE drive
2. Go to the path in previous step
3. You will see the file you just saved

如何將筆記轉換為 .PDF 或 .PNG 並保存到雲端?

1. Open your .note file in the nNote note application
2. Press the .note title button (indicated by three vertical dots, next to the note’s title)
3. Press Convert
* Choose the format you want to convert to (.pdf/.png)
* And choose whether you want to new file to be a copy of the current page or the entire notebook.
* Choose whether to include the background
* Choose to Save to Internal memory, SD card, or Dropbox (Make sure you have the dropbox app downloaded and that you are logged in)
* When a .PDF is saved to Internal Memory it is saved to Books > All Books (Also in nFiles > books, or /storage/sdcard1/Books)
* When a .PNG is saved to internal Memory it is saved to Books > All images. (Also in nFiles > nNote, or /storage/sdcard1/nNote)
* When either PDF or PNG are saved to SD card it is saved to Books > Ext SD Card
* When Either .PDF or PNG are saved to dropbox it is saved to Apps>ENoteCloud

如何更改睡眠屏幕?

1. Open your .note file in the nNote note application
2. (optional) load a .png of your choice to the nNote folder. Set it as a background via templates (icon looks like 4 patterned squares)> customized
3. Press the .note title button (indicated by three vertical dots, next to the note’s title)
4. Press Convert
5. Choose the .png as the format you want to convert to
From “save file via” you can choose to save the .note as your sleep screen or your power off screen

如何無線更新(Over the Air)?

(如果是大更新,需要一段時間。確保設備電量充足~50% 以確保安全)

請連接到您的無線網絡
進入“設置”>“關於”>“系統更新”

如何在備忘錄 App 中使用自定義模板?

1. Custom Templates are .png files detected from Local memory
2. You can create .png files by tapping the title button (indicated by three vertical dots, next to the note’s title)
3. Press Convert
* Choose the format you want to convert to (.png)
* Choose whether you want to new file to be a copy of the current page or the entire notebook
* Choose whether to include the background/template in your converted file
* Choose to Save to Internal memory
* When a .PNG is saved to internal Memory it is saved to Books > All images. (Also in nFiles > nNote, or /storage/sdcard1/nNote)
* From the note app > templates > customized, should now detect the .png that was just made
** Using photo insertion with .png’s to “cut and paste”

Prepare the .png you want to “cut” by starting in the .note title button (indicated by three vertical dots, next to the note’s title) Press Convert and Convert the .Note to a .png in local memory

1. Note below the pen, there is a picture icon. Tap the picture icon, and then drag across the note page to create a square
2. Tap “add image. Choose the previously saved .png
3. In the “Edit Image” page, observe the top right corner with 4 icons: You can rotate the image left or right, crop, or pick a different image
4. Press ok after you have cropped the desired part of the .png and it will paste to the note

** How to Manually add books to local memory If you have ebook files available, you can drag and drop them into the device via the micro usb connection

1. Attach device to computer via the microusb cable (included)
2. Press “Turn on USB storage” [On your computer]
3. Access “”This PC” > “ENote”
4. Drag and drop the files you want into the Books Folder. Disconnect MobiScribe
5. Press the books tab and find your books under “All books” (or the nFiles path /storage/sdcard1/books)

如何下載和安裝 .Apks(應用程序)?

( 重要的免責聲明: 並非所有應用程序都是為電子墨水設備設計的,並且可能無法按最初的預期運行。TeamUC Inc 不對其他公司創建的應用程序的性能負責,儘管我們一直在努力提高性能和兼容性可能。某些應用程序可能會增加電池消耗*)

1.通過設置打開並連接到wifi
2. 使用瀏覽器訪問應用程序商店 apkpure.com,(還有其他可用的商店,但這是我更喜歡的。不幸的是,Google play 目前不兼容,但這個商店對我個人來說是一個可靠的替代品)
3.搜索一個應用程序,你可能想搜索

“Apkpure”,因為如果您計劃安裝多個應用程序,apkpure 應用程序比瀏覽器更快(apkpure 應用程序是一個可疑的電池豬,所以您可能想在之後卸載它或嘗試其他應用程序商店 Amazon、GetJar 等......而不是)

“亞馬遜 kindle lite – 2MB。閱讀數百萬本電子書”——一種運行速度更快、佔用磁盤空間更少的 kindle 應用程序的輕量級版本

“Kindle 應用程序”(第一次在 5.18 版上為我設置時有點小問題,但一旦設置好就運行良好)

“Dropbox” - 允許您訪問無線保存的 .note 和 .pdf 筆記

“Bluemail”- 一款經過驗證且流行的郵件應用程序,可讓您連接所有普通的 gmail、windows mail、hotmail 等……並將最近的文件作為附件發送

1. 找到並打開應用頁面後,點擊“下載.apk”(瀏覽器會提示開始下載,但有時下載完成後不顯示,建議稍等片刻然後直接繼續下一步)

2. 打開 nFiles,然後點擊“下載”文件夾

3. 點擊您下載的 .apk 並安裝。安裝後該圖標應出現在“工具”中。如果這是第一個安裝的應用程序,可能需要在設置中啟用從在線資源安裝在您登錄後等...我建議關閉您的 wifi 以保持您的電池性能
4.安裝後刪除.apk以節省內存

*應用程序是否兼容取決於具體情況。高幀率或性能密集型應用程序通常性能不佳或無法安裝,導致“解析包出現問題”。

大多數電子書應用程序都兼容:包括 Moon+、scribd、kindle、fbreader、adobe digital editions(訪問 google play library)等...

不好了!我忘記了 PIN,無法登錄我的 MobiScribe! (關於出廠重置設備的說明)。

L注意:將 MobiScribe 恢復出廠設置將清除使用 MobiScribe 時保存的所有數據。

1. 在顯示輸入密碼的屏幕中,按住電源按鈕直到顯示電源設置(關機、重啟等)。
2. 重啟設備(按重啟選項)並立即按住背光按鈕。
> 背光按鈕位於 MobiScribe 頂部電源按鈕的左側
3. 一直按住背光按鈕,直到恢復菜單顯示在 MobiScribe 上。
4. 按背光按鈕滾動到“恢復出廠設置”,然後按電源按鈕選擇它。
5. MobiScribe 完成出廠重置後,重新啟動系統(按下電源按鈕並選擇“重新啟動系統”)

Mobiscribes 主頁上使用的縮寫:

eInk:電子墨水 - 針對閱讀和低功耗優化顯示
PDF:便攜式文檔格式 - Adob​​e 交換文檔的最常用文件格式
ePub:電子出版物——閱讀電子書的最佳格式